We have been using Bloodhound’s FILE13 for training, operations and new store builds since early 2018 because of the increased flexibility, transparency and productivity it offers. Bloodhound’s ability to create a solution to address the specific needs of the company, coupled with the dynamic flexibility of FILE13, made Hungry Lion’s decision to switch to Bloodhound an obvious one. The increase in efficiency and a cost saving of more than 30% were welcome added bonuses.
With complete and real-time visibility across Hungry Lion stores across Africa ensures that customers get the highest standard of service and superior quality. Personnel execute their daily duties as intended and, from a management perspective, issues can be identified faster and exceptions managed timeously. Delivering on the Hungry Lion promise to clients is very important and with Bloodhound’s FILE13 we are doing just that.
We have been partnering with Bloodhound and using FILE13 since July 2018 for our 24/7 operations at both SA Breweries (SAB) and Lanseria Airport (Lanseria).
One of the clearest impacts of implementing Bloodhound’s FILE13, we found, was that it enforced a culture of accountability amongst the cleaning personnel. Cleaners were aware that regular checks will be conducted and their performance recorded, so they realised that they had to complete the work on time and on standard and be where they have to be in terms of their assignment. FILE13 facilitated this expectation seamlessly and allowed for pro-active management with real-time data.
Our clients are extremely happy with the real-time reporting function offered by File 13 and consider this a substantial value-add considering they have photographic proof of services delivered. I would definitely recommend Bloodhound’s services, particularly FILE13 – it is absolute value for money and communication is consistent. It works amazing and, at Lanseria, it has been nothing short of a blessing!
G4S enjoys a very successful long-term business relationship with Bloodhound. Since using Bloodhound’s products, we have been able to consistently keep the success rate of patrols to between 80-90%.
The support and services offered by Bloodhound are exceptional. They allocate a representative to each customer who provides one-on-one support when required. The Bloodhound call centre furthermore offers immediate and invaluable 24/7 support; escalate enquiries when necessary and in general respond very quickly and very efficiently.
We consider Bloodhound to be an indispensable partner in security operations.
The Hills Housing Estate has been using Bloodhound’s workforce management security products since 2007. We have put AndRover, Bloodhound’s flagship Guard Patrol solution, to the test and have seen a 90-92% success rate for all designated patrol routes.
AndRover is not only cost-effective but can be tailored for our specific requirements without the usual costs associated with customisation. Bloodhound furthermore provides excellent product support; quick turnaround times and keeps us updated on new products. AndRover should be the must have field personnel performance management product for all residential estates.
Vizual Security are currently running the Bloodhound System on various client premises. It has proven to be an excellent tool to manage our security staff remotely from our Control Room and to ensure that the required patrols are conducted correctly and timeously.
Through the years of working with the Bloodhound product and team, we have always experiences good, professional and friendly service with an attitude to always assist speedily.
Bloodhound constantly endeavour to improve their products to be even more effective, diverse and robust. We at Vizual foresee a long, effective working relationship for years to come.
We have worked with the Bloodhound team for a number of years now and have always found them most professional. The level of organization, fairness & service deliverance is of the utmost standard. We have always enjoyed our working relationship with Bloodhound and the well-being inspired by their philosophy of customer services – this which is of superior Quality.
We at SENSEC Security Holdings pride ourselves in providing a personal service to our select client base. Our service providers enable us to set ourselves apart from the norm and BLOODHOUND has played an intricate part in our growth and sustainability as one of the best Personal Security Service companies in the market. This was made possible by BLOODHOUND providing us with the best services and products available. BLOODHOUND has effectively ensured our growth as a company and most importantly, treated us as their only client with extreme service levels that elevate our own brand…
Thank you BLOODHOUND, without you we would be just another security company….
I have worked with the Bloodhound patrol system since 2008 and have no doubt that it is the best.
I have also had the privilege of working with a number of different patrol systems and in my opinion, Bloodhound comes first in accuracy for many reasons but to name a few;
- Real-time live accurate monitoring
- The system is user friendly
- Our client’s property is being pro-actively patrolled and secure.
- You can detect and will be instantly notified when an officer is in trouble.
- Bloodhound has a 24/7 call centre which assists in identifying, advising and resolving any type of patrol problem.
The Bloodhound representatives are so efficient in taking care of their clients and relaying the necessary information.
I am writing this in appreciation of the service we receive from the Bloodhound team.
Bloodhound has always been and continues to be a pleasure to work with. The Bloodhound system works well, and the device is extremely robust and durable considering the amount of abuse it has to withstand at times.
We are pleased to receive our daily reports without fail which allows us to constantly monitor our performance levels.
A huge thank you to Bloodhound.
Bloodhound came on board during 2017 when we tested FILE13 compliance manager at one hospital within the group. We have since rolled out FILE13 across 21 hospitals within the MediClinic Group and Life Healthcare.
We had incidents in the past where cleaning operations seemed to be in order on paper, but once we met with the client, we were informed of existing problems. Since using Bloodhound, this is no longer an issue. We have been able to consistently and successfully respond to all enquiries from clients and we have not had one dispute since engaging Bloodhound. We are now proactive instead of reactive.
I will recommend Bloodhound without reservation. We use them as part of our sales pitch to clients as they are instrumental in assisting us to ensure our personnel renders the superb service our clients are used to. Bloodhound is excellent technology with outstanding support to its clients.
Fidelity Security is proud to be associated with Bloodhound. As one of our preferred monitoring applications, we have the confidence knowing that our officers are utilising a superior system and the assurance that it is in fact adding great value by enhancing the services that we can render to our prestigious clients.
Bloodhound has stood by their brand and offers excellent aftersales service that has contributed to and ensured that Fidelity meet our contractual obligations to our valued clients.
The services rendered by Bloodhound to me and my divisions within Bidvest Protea Coin Group are of a world class standard. I appreciate the extra mile that Bloodhound is always willing to go to assist with any operational requirements that we may have regarding patrol changes, training and after sale equipment support.
Thank you once again for your assistance in ensuring that our Operational requirements are met with your personal and additional commitment.
Bloodhound delivers quality service that is beyond Exceptional and is always willing to go the extra mile. I will recommend the Bloodhound product and services to any customer.
It is a pleasure to work with a company who is always there if you need them and who is willing to go the extra mile to improve the client’s service offering.