Robert KellermanWorkforce Management

Management meetings often start by reviewing reports on operational efficiencies therefor effective reporting plays an essential part in executive-level decision making. Manual reporting is not only time-consuming but can also include inaccurate data. Service providers marking a service item as complete when they did not check all the key components of the item is one example of such inaccurate data. Furthermore, with manual reporting, there is also no way to validate the information provided in reports. WFM Software offers validation data such as data collected from IoT devices to, for example, confirm if the employee was where they said they were. With proof of presence and proof of service inherent to such a solution, field workers can now be held accountable while ensuring transparency, visibility, and overall peace of mind to all stakeholders. Research shows that implementing WFM Software can dramatically increase service levels. This is because managers now have access to real-time data that allows them to have visibility on fieldworkers, where they are and what they are doing. Furthermore, exception-based reporting allows managers to effectively prioritise workloads and ensures that matters requiring immediate attention are taken care of.

In addition, clear and measurable data is available which allows managers and clients to ensure compliance with agreed SLA levels. Therefore, WFM Software can function as a mediator between all parties of service, whether your business is delivering service through fieldworkers or your business utilises third-party service providers and ultimately allow managers to move from a reactive to a proactive approach.

In our recent guide, you can learn more about WFM software and the many benefits thereof. Automated reporting is just one of these benefits. You can download our free guide, subscribe to our newsletter or follow us on LinkedIn.