Category Archive

Service companies often struggle to break away from overpromising and under-delivering. These companies realise that when they cannot deliver on their promises, their reputation will ultimately suffer, and it will have a negative impact on their business. Furthermore, poor productivity from fieldworkers can be difficult to identify. For example, when your remote workforce only hands in timesheets at the end …

Introducing technology and modern machinery to your business can lead to certain job positions becoming redundant due to technological changes. This is referred to as technological unemployment and is a challenge many companies face globally. Some argue that technological advancement gives your human capital time to focus on tasks that require more attention and input that can not be replaced …

Anyone would agree that operational efficiency is something organisations across all industries should aspire to. Improving and optimising operational efficiency isn’t a simple task, especially when relying mainly on human capital who needs to be continuously motivated and incentivised. To strike the perfect balance between managing client expectations, ensuring workforce efficiency and increasing workers’ job satisfaction plus running operations with …

Many companies still rely on paper-based processes to manage their workforce. Paper-based methods typically involve using clipboards to capture daily essential tasks such as employee compliance checks, equipment maintenance checks, monthly management audits, and so forth. However, paper-based methods can cause more problems than they solve. The culprit is the fact that manual input is required, often resulting in human …

Enviro Loo, an award-winning leader in waterless and dry sanitation, has installed more than 125 000 Enviro Loos across 35 countries, helping over 2 million people to contribute to the socio-economic development of their communities. Since 2021, they have adopted Bloodhound’s FILE13 workforce and asset management solution which enabled them to accelerate business growth. Before using FILE13, Enviro Loo predominantly …

For any public facing organisation, managing and maintaining a good reputation is absolutely critical. There are various ways to maintain your brand’s reputation but the best way of achieving this is ensuring that every employee from top management to ground level staff become excellent brand ambassadors and preferably not by forcing them. The best approach to managing remote workers, including …

The mining industry in South Africa is constantly faced with various multi-dimensional challenges. First, contractors are expected to render services in an often complex and dynamic environment and they typically rely on remote field workers such as technicians and inspectors who need to be managed remotely. Second, mining managers have to ensure that health and safety requirements are adhered to …

Service providers in almost all South African industries are constantly faced with a similar problem: Ensuring they continue to deliver excellent service via (often third-party) remote fieldworkers and field technicians whilst maintaining good relationships with their end customers. The ideal workforce management tool should not only focus on one, but rather all three key stakeholders who all have different needs …

Management meetings often start by reviewing reports on operational efficiencies therefor effective reporting plays an essential part in executive-level decision making. Manual reporting is not only time-consuming but can also include inaccurate data. Service providers marking a service item as complete when they did not check all the key components of the item is one example of such inaccurate data. …