Below you'll find a list of all posts that have been categorized as “Workforce Management”
Repairs to field equipment can be expensive and is often avoidable. Too often equipment breaks down because it was not maintained or serviced. Preventative maintenance is one way to address this and is essential in any company. This approach includes regular and routine equipment maintenance which will decrease the likelihood of equipment failures and unplanned downtime. A key part of …
Managing field service technicians can be challenging when there is a lack of fieldworker visibility and their activities as they move between multiple worksites. This challenge often leads to reports containing incorrect data collected as a result of using manual paper-based reporting systems. Furthermore, often there is no proof of presence or proof of the quality of work being completed. …
Managing by exception ensures that unresolved issues do not linger but are rapidly addressed and resolved. Exception-based management is not possible without effective Workforce Management (WFM) Software and proper reporting. Escalation criteria can include missed deadlines and compliance requirements that are not being met. When these criteria are not met, appropriate action should be taken. For an escalation process to …
Managing in-house and third-party service technicians not only affects profit margins but also creates various operational challenges. Some of these challenges which are specific to South Africa and most other African countries include but are not limited to the following: Service companies often employ workers with varying levels of education – from being illiterate to highly qualified individuals. Africa has …
With a digital workforce solution food safety training can be facilitated with the use of digital checklists for the front, middle and back of house. A standardised digital checklist enables managers to ensure all-new staff is being trained properly and in the same manner. This can be achieved by creating digital checklists that outline and cover all aspects of proper …
No matter the industry, training all staff from ground level through to management is an essential part of workflow optimisation and increasing profitability for every organisation. This is especially important with food safety as proper training will result in 1) improved customer service, 2) maintained health and food safety requirements and 3) improved overall operations when staff knows and complies …
When managing compliance the preferred approach is always being proactive rather than reactive. Proactive organisations grow more advanced and adapt to new technology and take greater advantage of the value of managing compliance. Data can now be used to create informative compliance reports and audits to gain a competitive advantage, utilizing compliance management data as a great insightful source of …
The food production industry is one of the most lucrative, yet saturated industries in South Africa. Consequently, owners and managers are always seeking methods to improve efficiency and grow revenue. Moreover, the industry is riddled with many challenges ranging from concerns regarding food health and safety compliance, challenging workforce management to working with time-consuming paper-based clipboards methods and more. Digital …
Too many companies across all industries still rely on paper-based procedures for their workflow management. In this article we focus on food producers such as restaurants, fast-food outlets, restaurants, butcheries, bakeries, fresh produce, etc that are influenced by food health, safety and hygiene. It compares paper-based clipboard methods to a more advanced digital workflow solution. Paper-based methods typically involve using …
Managing compliance in the restaurant industry is a complicated task as it includes managing people, processes and equipment to continuously ensure high-quality food standards. Compliance in the food industry must be understood rather than underestimated. In the USA about 48 million people get sick from foodborne illness every year whereas in South Africa even though food poisoning is a notifiable …
