IMPROVING TRAINING & MEASURING KPIs

Robert Kellerman Workforce Management

No matter the industry, training all staff from ground level through to management is an essential part of workflow optimisation and increasing profitability for every organisation. This is especially important with food safety as proper training will result in 1) improved customer service, 2) maintained health and food safety requirements and 3) improved overall operations when staff knows and complies with what is expected from them. In this article we will focus on training and KPI measuring.

Efficient workforce training and measurement of KPIs

A digital training checklist allows you to create sub-sections for example personal hygiene, health, food safety, etc. With the food safety checklists, all necessary compliance items can be added, and trainees can be evaluated accordingly. For example, if there are 10 tasks an employee needs to complete when making a hamburger, these items can be added to the list and marked off individually. A total score can be added to enable trainers to evaluate and communicate with the trainees.

Trainers can show trainees precisely where they lost points and where they can improve. For example, when they forgot to add the sauce or forgot to change gloves after working with raw chicken it will reflect on their digital scorecard and can be addressed accordingly. Also, when trainees repeat the training, trainers can see if they have improved on the food safety aspects previously failed. In this regard, apart from logging trainee information on digital systems, providing each member of staff with unique ID badges (that companies like InstantCard can provide for you) could be beneficial in enhancing communication and effectiveness of the training. Trainers and trainees can easily recognize each other this way and may even be able to communicate better during the training process. Regular training is essential for food producers as there are many health and food safety laws to comply with. Digital solutions can ensure that staff get trained in regular 6 monthly intervals to ensure food safety standards are met and quality service is being delivered. In the same manner, digital checklists offer exact data that enable KPIs to allow managers to reward and promote employees or address non-compliance issues based on an employee’s training data. Other measures can be adopted during training as well as regular work to ensure that the employees remain productive as well as healthy. One technique adopted by many companies is setting up an onsite clinic (https://www.edenhealth.com/blog/onsite-clinic/) for regular health check ups and consultations. For employees to be able to train their best and learn everything that’s required for the job, staying physically and mentally healthy is of utmost importance. As an employer, taking a step towards that can ensure that maximum learning happens, keeping in line with the prescribed KPIs.

Training remains one of the most important functions in a business and holds various benefits if done correctly. If you want to find out more about how you can transform your business via implementing a digital workforce management solution, please subscribe to our newsletter and follow us on LinkedIn. for more related content