Robert KellermanWorkforce Management

Anyone would agree that operational efficiency is something organisations across all industries should aspire to. Improving and optimising operational efficiency isn't a simple task, especially when relying mainly on human capital who needs to be continuously motivated and incentivised.

To strike the perfect balance between managing client expectations, ensuring workforce efficiency and increasing workers' job satisfaction plus running operations with zero equipment failures and unexpected downtime is any operational manager's dream.

Let's look at a few ways how a digital workforce management solution will help towards this end.

  1. Full transparency
  2. Digital workforce management software should facilitate full transparency and counteract blaming and finger-pointing. Sharing clear and concise instructions and expected due dates with the relevant parties will ensure workers know exactly what is expected from them. All communication regarding each task and the status thereof should be available to all parties and updated in real-time. This ultimately keeps a record of responsibilities and keeps all parties accountable, mitigating unnecessary disputes. Instead of fieldworkers feeling that they are being watched, they feel empowered having the means to communicate directly with fellow workers and management to resolve issues quickly. This motivates workers to communicate better as they feel safe and they know they are being heard.

  3. An effective and efficient way of capturing real-time data
  4. The ideal digital workforce management software solution should be integrable with your business’ existing processes. It should be easy to use and intuitive (without requiring workers to undergo lengthy training). If your business has remote field workers, the tool should be robust and able to run seamlessly on different mobile devices to provide the team with real-time data. Digital data collection allows for fewer mistakes and required fields can prevent incomplete entries. In addition, all data is captured ready to be used in up-to-date reporting for managers to make informed decisions. In other words, less time has to be spent completing forms and processing the data. It frees up resources to get the job done that is, servicing equipment rather than spending tedious hours on reporting and manual data post-processing.

  5. Quick identification and problem resolution
  6. Digital workforce management software can drive real-time escalation-based reporting. As previously mentioned, seamless communication from field workers to management is possible so when a problem occurs management can be alerted and take action quickly. Quick identification of anomalies and errors can be escalated and resolved almost immediately. Now management can focus on and address the things that are wrong rather than spending time filtering through paper-based reports to find a problem.

If you are still using paper-based processes, perhaps it is time to consider moving to a more effective solution to streamline your operations. Factors such as full transparency, effective data capturing as well as quick identification and problem resolution are 3 of the many benefits of a digital workforce management solution.

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